Healthcare
120-person clinic group
Northwind Health automated patient intake end-to-end
Front-desk staff re-typed every new patient into three systems. We deployed an intake agent that reads forms, verifies insurance, and books the first visit untouched.
Client
Northwind Health
Industry
Healthcare
Team size
120-person clinic group
Result
8 min to 40 sec intake
Three systems, one patient
Every new Northwind patient was entered by hand into the EHR, the billing platform, and the scheduling tool. Front-desk staff spent the bulk of their day re-typing the same details and chasing insurance verifications.
We built an intake agent that reads the patient form, verifies coverage in real time, and books the first appointment — pushing clean data to all three systems at once.
The outcome
Intake dropped from eight minutes to forty seconds, verification errors fell sharply, and staff shifted from data entry to actually helping patients. New-patient capacity went up without adding a single hire.
Proven results
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